Samsung Appliances 23 cu. ft. 3-Door French Door, Counter Depth Refrigerator with CoolSelect Pantry™ in Stainless Steel

by: Danny

Source: samsung.com

love the look, counter depth, interior space, led lighting, quiet, efficient ice maker--all positives. the learning curve in storing has taken time. this replaced a side by side so have struggled a bit. the shelves are reasonably adjustable but still working on figuring some of that out. here are the issues: the door shelves that wrap around the ice maker are virtually useless. control by an app? why? useless. finally, and most important, i did not realize that the water filter could not be replaced without shutting off the water. the 16 year old unit i replaced did not require that. a huge disappointment.

Quality

by: ljkl

Source: samsung.com

due to a delay in our house renovation, our delivered refrigerator was kept in its box to protect it for 1 1/2 months. when we opened it, the refrigerator had 2 small dents on its face. we decided to place 2 magnets on it to hide the dents because we opened the box beyond the 30 day period. however, the ice bucket/basket was missing from the freezer as well and so the ice maker is not making any ice. i contacted customer service so that they could send the missing parts. they insisted that we would have to pay for the missing part. i find that to be ridiculous and bad customer service. obviously, there is a problem with samsung quality control. i will not purchase further samsung products. the fingerprint-less stainless steel is also not as good as lg products.

Back to Ice Trays

by: OhioCubs

Source: samsung.com

we bought our stainless refrigerator #rf23r6201s in october of 2019. two years later we have had three ice machine repairs and a compressor replaced. today we have a less than two year old refrigerator with a non functioning main panel that cannot make ice.

Nice fridge to start with but...

by: RayT

Source: samsung.com

we purchased this refrigerator from best buy a year and a half ago. everything was great until the last 6 months. periodically, there would be somekind of noise coming out from the dispenser side of the fridge. it sounds like the fridge is having a hiccup, it would continue for a few hours, or a couple days, then it would stop. then it would come back in a couple weeks or so. sometimes the hicup noise is continuous. the noise would stop as soon as i opened either of the doors. the fridge works perfectly fine but the noise is very annoying. i recorded the noise and had the best buy sales listened to it. he said he had never heard of that and has no idea what it is. he only knows its not normal.

DO NOT BUY

by: k9526

Source: samsung.com

i bought this fridge and loved it but in 18 months it broke. i wasn’t worried considering it was still under warranty, however samsung techs said they did not have the parts and could not fix it so instead they were giving me store credit for hundreds of dollars less than what the fridge is worth. so now i have to eat out every day because i don’t have a fridge and i lost hundreds of dollars of groceries because samsung can’t make a product that lasts more than 18 months. if you’re going to make a bad product, at least have the customer service to back it up and not make your customers pay for your mistakes.